Shipping policy

Shipping & Delivery Policy

Last updated: 19 July 2026

By placing an order through https://yourgift.au, you confirm that you have read and understood this Shipping & Delivery Policy. We are committed to delivering your order securely and efficiently.

1. Dispatch and Inventory Management

Our inventory is managed centrally to support product availability.

- Local stock: Items available at our Sydney facility are normally processed and dispatched within 1–3 business days.
- Extended fulfilment: If an item is temporarily unavailable locally, it may be fulfilled through our international fulfilment arrangements. We will process the order as promptly as reasonably possible.

2. Shipping Carrier and Courier Services

- Australian deliveries: Parcels within Australia are normally delivered by Australia Post.
- Tracking: A tracking number will be emailed to you after your parcel has been registered with the carrier. You can monitor your shipment through the Australia Post website or our order-tracking page.

3. Estimated Delivery Times

- Local dispatch: Delivery usually takes approximately 3–7 business days after dispatch, depending on the destination and carrier schedules.
- Extended fulfilment: Items fulfilled through our international arrangements usually take approximately 10–14 business days to arrive.

All delivery timeframes are estimates and are not guaranteed. Delivery may be affected by public holidays, peak shopping periods, customs processing, severe weather, carrier delays or other circumstances outside our reasonable control.

4. Tracking Updates

Please allow 24–48 hours after receiving your dispatch notification for tracking information to appear in the carrier’s system.

For international fulfilment orders, tracking may initially display broader transit updates before the parcel arrives in Australia and receives its final Australia Post processing scan.

5. Split Shipments

If an order contains multiple items and some items are awaiting replenishment, we may send the available items separately to avoid unnecessary delays. Where we choose to split an order, separate tracking numbers will be provided at no additional shipping cost to you.

6. Delivery Information

Customers are responsible for providing complete and accurate delivery information at checkout, including the recipient’s name, street address, apartment or unit number, telephone number and email address.

If an order is delayed, returned or cannot be delivered because the information supplied was incorrect or incomplete, please contact us. We will provide reasonable assistance and handle any available remedy in accordance with applicable law.

7. Lost or Damaged Shipments

If your parcel appears to be delayed, missing or damaged, please contact us as soon as possible and provide your order number, tracking details and any relevant photographs.

Support email: info@yourgift.au

We will investigate the matter with the relevant carrier and provide an appropriate resolution in accordance with this policy and applicable consumer law. Depending on the circumstances, the resolution may include a replacement, refund or another suitable remedy.

8. Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.

Contact Us

For questions about shipping, tracking or delivery, contact us at info@yourgift.au.